Score vendors on outcomes you can verify, not promises about “IP pool size.” Define success as valid structured output (expected DOM/JSON anchors present, or verified PDF retrieved), not just HTTP 200. Require per-workflow SLOs—PLP discovery, PDP detail, PDF retrieval, quote visibility—and test during peak concurrency. For account data, verify clean handling of login, MFA/SSO (where permitted), session renewal, and explicit logout; vendors should never suggest bypassing or weakening authentication.
Parser presets. Demand maintained parsers with stable keys for Grainger’s PDP/PLP and SDS/spec PDFs. When the UI shifts, the preset should fall back to robust anchors or fail noisily with actionable logs. Schemas should include SKU, MFR part number, brand, UNSPSC, attributes, price (list/contract), UOM, pack, availability, lead time, ZIP, and document links with hashes.
CSV hooks. Your downstream users need clean artifacts. Ask for idempotent, content-addressed exports: normalized JSON for machines and CSV for analysts, plus Markdown briefs for buyers. Each record should carry provenance (URL, capture timestamp, hash), so audits and diffs are trivial. Build cost controls around successful records—price per 1k valid pages/PDFs—rather than raw request counts.
- Target SLOs: 98%+ success on PLP/PDP/PDF under agreed QPS and geos; 95%+ on authorized quote views.
- Geotargeting: city-level routing where lead times differ; clear ASN diversity; optional IPv6/mobile pools.
- Quality gates: schema validation, required anchors present, SDS text extractable, deterministic quote totals.
- Governance: compliance reviews, least-privilege access, retention windows, and kill-switches for incidents.
Bottom line. An industrial-grade Grainger proxy program blends compliant identity control, milestone-based rotation, and smart parsing with PDF evidence capture and contract-aware checks. With substitute mapping, lead-time telemetry, and BOM coverage baked in—and exports that your buyers and engineers actually use—you turn scattered catalog pages into trustworthy, actionable MRO intelligence.